Vacation Rental Managers Association in DC

We just got back from DC for our annual Vacation Rental Managers Association (VRMA). The conference was jammed packed with information on back to the basics with customer service, marketing, laundry services, and housekeeping. I gave a presentation on Dealing with Difficult Guests with a strong attendance last Monday and presented with Denny from Catalina Islands on the west coast.
The last night was a costume party, and I was able to get Chad and Joe to dress up!
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