Please call us toll free at 1-866-351-1119 with any questions.
Vacation Rental Information
Refunds - Your reservation and signed Vacation Rental Agreement binds you to a specific home and a specific period of time. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or because something associated with the property is not working to your satisfaction. Unlike a hotel, we cannot relocate you without specific authorization from the cottage Owner. We will make every effort to correct any problems that arise during your stay in a timely manner. However, there will be no refunds for mechanical failure of nonessential items such as air conditioners, TVs, DVDs, grills, recreational games and equipment, deck furniture, dishwashers, washers/dryers, hot tubs, or other luxury items. Cottages with multiple TVs, VCRs and DVDs will not be provided with a loaner.
Office and Reservation Hours - Our office is open 9am-6pm and our telephones are open 9am-9pm Saturday-Thursday & 9am-10pm on Fridays, except for Easter, Thanksgiving and Christmas. Reservations will be taken by phone at 1-866-351-1119 or 24 hours at www.deepcreekvacations.com. Our knowledgeable staff will be awaiting your call to help you create the perfect vacation with one of our vacation rental homes.
Travel Protection Plan - Your total rate includes an optional Travel Insurance Protection Plan, if you choose not to accept this insurance please initial it off and send back with your original payment. Please refer to pamphlet on complete details on the insurance. Click here for more information on the insurance.
Family Only Policy – We have a family group only policy at Taylor-Made Deep Creek Vacations, and must be 25 years of age to sign the rental contract and receive a keyless entry. We do not allow Sororities, Fraternities, unauthorized Wedding Receptions, Spring Break Parties, or any other such groups unless previously approved at the time of reservation. If approved, an additional security deposit and extra cleaning fees may apply. Misrepresentation could result in eviction.
Pet Friendly - Dogs only are allowed in designated Pet Friendly homes. NO EXCEPTIONS. Pets are limited to two domestic, housebroken dogs. There is a non-refundable $55 (plus tax) per dog fee for four nights or less plus $15 for every additional night per dog above the four nights. Please inform the reservationist at the time of booking your reservation. Any violation with pets in a non-pet home will be cause for termination of tenancy with no refund.
Cancellations and Transfers - All cancellations or reservation changes (including changing dates or switching homes) must be made in writing. The guest is responsible for verifying that Taylor-Made Deep Creek Vacations has received their cancellation letter. We cannot refund any advance payment for a canceled reservation unless the home is re-rented for the entire period and prepayment has cleared. We make every effort to rebook your home; however, if the home is not rebooked, you forfeit all monies paid. Once your reservation is confirmed, any cancellations, changes of dates, or switching of properties will invoke the cancellation policy. If a cancellation is successfully re-rented, all of the rent and taxes will be refunded, less a $150 cancellation fee or $30 fee for any reservation changes. If we are able to re-rent your week but at less than the full amount of your reservation, your refund will be prorated to reflect the difference of the lower rental rate. The cost of any travel insurance is not refundable.
Damage/Accidents to Rental Property - Leaseholder agrees to notify the Rental Agent as to any damages or accidents that occur to the premises, to both real property and personal property during your rental period. If the agent determines that no intentional or wanton or willful misconduct was done, the agent will repair/replace as needed up to $2500 (does not include pet damage). Any damage or accident that exceeds $2500 will be the responsibility of the leaseholder. DAMAGES MUST BE REPORTED PRIOR TO CHECK-OUT IN ORDER FOR THE RENTAL AGENCY TO REPAIR/REPLACE SAID DAMAGES. OTHERWISE, ALL DAMAGE COSTS WILL BE THE RESPONSIBILITY OF THE LEASEHOLDER. All of our properties are NON SMOKING. If we find that there has been smoking in the property an air quality fine of up to $1500 will be charged to the departing guest. Plus any other costs that may occur to clean up the smoke damage in the home.
Holidays – Make Deep Creek Lake your holiday getaway! The following dates have a 3 night stay minimum requirement: President’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and New Year’s Eve.
For Thanksgiving, there is a 15% increase for all properties and town homes.
For any stay over the New Year's holiday, there is a 10% increase for all properties and town homes.
Taxes – All reservations will be subject to an administrative fee, 6% Maryland State Tax, and 6% accommodation tax.
*All tax amounts are factored into your final payment amount on your rental lease and are subject to change without notice.*
Occupancy – Each of our vacation rental properties have a designated occupancy limit. This limit does not include children 2 or younger. If overcrowding occurs during anytime of reservation immediate eviction will occur without any refund.
Returned Checks - Any check returned for "insufficient funds" or "stopped payment" will not be resubmitted. We will contact you and require that payment be received within 48 hours by credit card. A fee of $35 will be charged for any returned check.
NEW E-Z Pay– We do not accept traveler’s checks, money orders, certified checks, or treasurer’s checks. If you want us to automatically run your credit card on the date payment is due, please request this when making your reservation.
If you are making a reservation beyond 6 months in advance:
After making your reservation, we will send you a Lease Agreement outlining your E-Z Pay plan:
1st payment is due 5 days after your reservation is made, of 20%
2nd payment is due 6 months prior to your arrival, of 20% (please mark your calendar)
3rd payment is due 3 months prior to your arrival, of 20% (please mark your calendar)
4th payment is due 1 month prior to your arrival, of 40% (please mark your calendar)
If you make a reservation between 31 days to 6 months in advance:
After making your reservation, we will send you a Lease Agreement outlining your E-Z Pay plan:
1st payment is due 5 days after your reservation is made, of 25%
2nd payment is due 2 months prior to your arrival, of 25% (please mark your calendar)
3rd payment is due 1 month prior to your arrival, of 50% (please mark your calendar)
If you are making a reservation with 30 days of your arrival:
Full payment is due at time of making your reservation by either cash or credit card.
Summer Season – Check in time is at 4 pm, if you want to start your vacation early, please call your reservation specialist up to two weeks in advance to see if early check in is available for your vacation property. If available, there will be a $75 fee (plus tax) applied to your reservation to check in at 1 pm. If you want a couple of extra hours in the morning before departing your vacation rental, again please contact your reservation specialist up to two weeks prior to your arrival. If available, you will be charged 75 (plus tax) to your reservation to check out at 1 pm opposed to 10am.
Other Seasons – For an additional fee of $35 you can reserve early check in or late check out of your vacation rental, giving you up to four extra hours in your property. Please contact the reservation specialist no earlier than 3 days in advance to your arrival or departure to reserve this.
Checking in – In the summer, check in days are Friday, Saturday and Sunday, please refer to your property page for exact date of check in. Check in time is at 4 pm year round, your keyless entry code and directions to your property will be emailed to the leaseholder 1 week prior to arrival. If reserving within a week, your code and directions will be given to you at time of booking. The keyless code will start to work at 4pm, unless you booked an early check in. If you have a balance or need to sign papers you are requested to check in at our office. Your keyless entry code will not be given out if there is a balance on your reservation.
Check Out – Check out in the early summer, summer and late summer season is at 10am, all other seasons check out will be at 12 pm. You do not have to check out at the office (unless you have a balance or papers to sign); simply call the Instant Status Tracker on your way out notifying our office you are checking out of the home.
Check Out Procedures:
If your home requires extra cleaning because you left it in poor condition, you will be charged an additional cleaning fee.
Garrett County has an ordinance that applies to all vacation rental properties. Please abide by these rules or immediate eviction could occur with no refund.
Parking – Your property is designated with a parking limit. Please do not exceed the maximum number of cars allowed for your designated property. Please refrain from parking on all roads, and no motor homes are allowed.
Noise Ordinance – Noise ordinance is in effect from 11pm to 8am. Please remember that outside voices do carry over the water, and be respectful of your neighbor when in your hot tub.
Trash – All trash must be disposed of in your bear proof trash canister or your assigned community dumpster.
Linens and towels are provided for every vacation rental property for the maximum occupancy (1.5 towels & 1 wash cloth per person). Your beds will be made prior to your arrival. Please do not remove any linens or towels from premises. A starter kit will be available at each property (items are subject to change) and a welcome bag will be at the main office when you check-in.
A starter kit will be provided for each reservation, including:
All homes are equipped with coffee makers, toasters, blenders, pots and pans, dishes, cooking utensils, flatware, and glasses. Please refer to individual property page with a specific listing of amenities for your particular property. If you are in need of special items for your stay please bring them along, such as, chef’s knives, food processors, specialty pots and pans, and so on.
All properties have a telephone for you to use which will allow you to make local phone calls at no charge. Some of the properties will have unlimited long distance nationwide (please refer to property page for particular amenity). All other properties, you will need to utilize a calling card to make any long distance or collect phone calls. It is possible for your telephone service to be interrupted, if so we will make every effort to correct the problem, but cannot guarantee the replacement or repair.
All properties around Deep Creek Lake will vary in slope, distance, view and accessibility to the lake. Please ask your reservation specialist for specifics details on your property.
Lake front means there is no road between you and the lake, and refers to any property that borders the buffer zone around the lake. The lake front can vary up to 200 yards away, in which it may be level or with stair steps to the water. Please ask your reservation specialist for details on your particular property.
Lake Access means that you have access to the lake for swimming, you may either be able to walk or you might have to drive to your lake access. The property owner does not own this access.
Split Lake front means the property owner owns the land that borders the buffer zone; however, there is a road between you and the lake.
Hot tubs should be ready for use by 4:00 pm on your check in day. Hot tubs receive a full clean on check in day and chemical check mid week for all week long stays. Pools are chemically treated and serviced on your arrival day, and every day of your stay for chemical checks. All indoor pools door and windows have alarms wired to them, these will sound when a door is opened. These are county requirements and are placed there for your safety. Any tampering of the alarm will result in a $500 fine. Charges will apply for any additional cleaning required due to guest negligence or abuse.
1. Construction – Deep Creek Lake is a growing resort area. New Construction can occur often without us being aware; it may alter your view, cause additional noise, and other concerns. No refunds or moves will be made due to construction.
2. Motor Homes – Motor Homes are not permitted at any of the vacation rentals. If you are bringing one, please speak with your reservation specialist for a place to park your motor home during your vacation.
3. Docks – Docks may be private or community, dependent on your vacation rental. We do not guarantee docks between Labor Day and Memorial Day, and according to the Department of Natural Resources all docks need to be removed from the water by December 1st. Only occupants of the property are allowed on the private docks and may be able to dock 1 or 2 boats dependent on the DNR permit issued to the property (Please ask your reservation specialist for details on a particular property). Dock slip means that there is a community dock and you have access to one of the slips on the community dock.
*Taylor-Made Deep Creek Vacations are not responsible for errors or omissions within this website.
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