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An Inside Look: Taylor-Made’s Housekeeping, Laundry & Hot Tub Departments

As your trusted partner for great vacations, and in light of recent headlines, we want to give you an inside look at some of the many “back of the house” procedures that into maintaining a safe and clean environment. Lots of great people make up our team, and their goal is to provide you with the best vacation possible.

(Please note that Taylor-Made canceled all reservations March 20-April 6, 2020 with everyone’s safety in mind. We continue to abide by the recommendations and mandates of state and local officials.)

Housekeeping & Laundry

In this video, Joe Refosco, Taylor-Made owner, chats with some of those team members. Shelia McCracken is our General Manager and oversees the housekeeping and laundry departments. She discusses some of the ongoing training and processes we have in place along with products that are used.

Highlights include:

-Housekeepers are following our existing cleaning standards but have increased focus on high touch and high traffic areas.

-They use products provided by Taylor-Made that are EPA certified and meet the standards for hospital use.

-Taylor-Made has an in-house laundry facility that can clean linens and dry them at high temperatures.

-Linens are wrapped in plastic for storage and delivery to homes.

Hot Tubs & Pools

Joe also talked with Danny Sgaggero, manager of our hot tub and pool department. He explains that, per the CDC, there is no evidence that COVID-19 can be spread through the use of pools and hot tubs. Our techs are certified to properly maintain and disinfection (e.g., with chlorine and bromine) pools and hot tubs in a manner that the CDC indicates would inactivate the virus that causes COVID-19.

To take our procedures a step further, techs are also:

-Staff wears gloves when servicing pools/tubs

-All high touch areas are sanitized (hot tub locks, covers, handles, pool railings, etc.)

-When servicing a pool, interaction with guests is minimized or eliminated entirely if possible.

In Conclusion

Since 2008, Taylor-Made has been setting standards to for vacation rental industry housekeeping best practices. Joe Refosco served as President of the Vacation Rental Housekeeping Professionals for 7+ years.

We are very proud of all our team members and of the hard work they do behind-the-scenes. Their efforts insure that you have a great vacation.

As we move forward, we will keep you up-to-date on we do to make your trip to Deep Creek Lake truly special – and safe.

Additionally, our team will continue to answer your questions on the COVID-19 situation. You can reach us at 301-387-5999 or

We look forward to seeing you at Deep Creek Lake!