Canaima was fantastic and we really enjoyed our long weekend in Deep Creek. The house is really cozy and well stocked with cooking equipment, TV's, and the semi-interior hot tub was perfect because it was super cold the weekend we were there. The only real complaint we had was that the WiFi just didn't work. We tried resetting it a few times but couldn't get it to work at all. It ended up being kind of nice to disconnect (very low cell service as well in the area) but we are small-business owners and were hoping to get at least a little work done during our stay so that was frustrating. There was a number to call for WiFi issues but who wants to sit on hold for customer service while you're on vacation? :) The only other issue is that there are two spots in the main level floor where there are nail heads sticking up out of the floor and need to be tapped down. Nobody got hurt but that could easily happen if it gets worse - an easy fix! We had an amazing trip and I would stay at Canaima again.

Hi Matthew,
Thank you for the review of your stay. I am sorry for the WiFi issues you had! Please call us next time, as there is very seldomly a wait time. We could have worked on resolving the issue. Although, I do understand being "off grid". I will make sure to have the WiFi and nails checked out to make sure all is in working order. Please let us know when you are ready to come for a getaway again. We would love to have you back. 
Have a good day!
Kristen

- Matthew , Posted: 01/23/2019

I would recommend this place to others! We had a few TINY issues, but Taylor-Made was kind and courteous each time I called. And Wayne was sent out immediately to fix things (filters on fridge needed changed, 2 lights were burned out, Wi-Fi wasn't working). Normal house things that are no reflection on Taylor-Made. The 3 car limit was a little hard, since everyone has their own car, but we have family in the area. We didn't have to park extra cars at the office in McHenry. There were spiders on the porch daily (you are in the woods), so if spiders bother you...

- Anonymous from Laurel, MD, Posted: 08/15/2018

Thanks, Sharon! So happy to hear that you enjoyed your stay and we were able to get things completed for you. Hope you come back and see us!

- Taylor-Made Deep Creek Vacations & Sales staff

Our trip was very relaxing and comfortable. I am not sure why I was asked to come to the rental office, my ID was not copied? We only had 4 adults and nearly ran out of toilet paper and firewood. We love that the hot tub is not outside - and is main reason we've chosen to stay here again.

- Kim B. from Essex, MD, Posted: 11/01/2017

Hi Kim, Thank you for the review of Canaima! I am glad that you had such a good time that you are planning to come back. We no longer make a copy of IDs, but we do need to see them to verify the identity of the contract holder. It usually only takes a few minutes, and you can also pick up your welcome gift when you stop by the office. Toilet paper is on the list of "things to bring", but I can see if we need to make that more clear in the info we send out. Anytime you are low on firewood for the fireplace, just give us a call to have some delivered. See you next time! Thanks again, Stacy

- Taylor-Made Deep Creek Vacations & Sales staff