Call Us: (301) 387-5999

Frequently Asked Questions

Home owners that are new to the vacation rental market often have many questions.  Here are just a few of the questions that we're most often asked.

How do you compare to your competitors?

We offer higher-end services and are more hands-on than any other company in the Deep Creek Lake area. Knowledge and experience helps us create processes and policies that increase your bottom line. Our philosophy is that we are entering a partnership with our owners with a shared goal of providing a nice, well-kept property that is reserved by quality renters.

You’ll benefit from our in-house services that are second to none.  Maintenance plans that help reduce costs, skilled inspectors dedicated to specific properties, efficient and effective property services, reservationists trained to sell with high-level customer service, and aggressive, multi-tier marketing strategies have solidified our reputation as experts in the vacation rental industry both locally and nationally.

Are there issues with theft by guests?

Rest assured that guests do not come on vacation to steal your belongings – 99% of renters take care of your property as if it’s their own.  Sometimes items do go missing, but more often than not they are simply temporarily misplaced in another part of the home.

 Do I need a Transient Vacation Rental Unit (TVRU) License?

Every vacation rental property inside the Deep Creek Watershed must be licensed by the county.  We can guide you through the process and will do the “heavy lifting” so that all you need to do is sign the paperwork. 

 What is your marketing approach?

Our team employs aggressive strategies that utilize print advertising, online marketing channels, and radio/TV commercials in our target markets.  We also partner with a leading web development and online marketing firm that specializes in the vacation rental industry to be sure we’re on top of trends.  Professional photography and videography and 3D property tours ensure your home and the Deep Creek Lake area are shown in the best possible light. 

 When can I expect to be paid for completed reservations?

Our owners are paid on the 10th of every month.  The Accounting Department sets up direct deposit for you.  You will receive login credentials for the Owner Portal where you can view statements, reservations, service orders, and more.

 Would you like more information on owning a vacation rental home? 

Contact Jodi Taylor Refosco at or call 301-387-5999, Ext. 1002.

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