Jodi Taylor Refosco, Joe Refosco, and Chad Taylor founded Taylor-Made in 2008 and are actively involved in the day-to-day operations. That means they are easy to reach when you need them and that they are hands-on when it comes to refining processes and overseeing employees.
To put it simply - They care, a lot.
Over the years, hundreds of Deep Creek Lake owners have trusted the Taylor-Made team with their homes.
Our goal is to keep the owner and guest experience carefree. You can expect effective marketing strategies, budget-friendly maintenance programs and clear communication.
As the leading vacation rental company in the area, we manage 450+ vacation rental properties and over 140 separate property service homes. Owners trust that we cannot only care for their home but also maximize rental revenue.
"We have been working with Taylor-Made since we purchased our home in 2016. I think what sets them apart from other management companies is their responsiveness and quality of service. They are able to achieve that because they manage most of their services in-house. We like the fact that the owners are very accessible along with their openness and professionalism. We also liked that they were constantly finding new ideas to innovate in both technology and marketing." - Casa Montes Owner
We are known for innovative marketing strategies that puts heads in beds. Your home will be listed on sites like VRBO, Air BNB, TripAdvisor and Booking.com at no additional cost. Plus, every home receives professional photography and a 3D tour.
More in-house services means that we can provide a better experience for guests along with saving our owners money. From maintenance and hot tubs to housekeeping and laundry, our team offers a wide variety of solutions in-house.
"Since I moved to Taylor-Made, I've had record breaking revenues."
Because our maintenance department was designed with owners in mind, we provide small repairs at an affordable cost. Our maintenance team is made up of qualified technicians that can handle all small repairs, replacements, troubleshooting and the everyday questions that a guest may ask.
The cost for normal, every day service calls - such as unplugging toilets, lighting pilot lights, working electronics, etc - is built into what the guest pays. Other companies charge the owner a trip fee plus labor. We build it in, so the owners are not paying for operating errors, and guest issues get prompt attention.
Each year, more than 100,000 guests choose a Taylor-Made home. Exceptional service is always top-of-mind with us. We designed our programs and trained our team to offer you and your guests the best support along with individual attention and considerable value.
Communication is key to a successful partnership. An Owner Representative is assigned to each property and acts as your on-site "eyes and ears". The OwnerWeb keeps you connected to your property online.
As members of the Vacation Rental Management Association and Vacation Rental Housekeeping Professionals Association, we stay on top of the most current industry trends.
"We chose Taylor-Made after years of renting at Deep Creek. As skiers, Wisp drew us to Deep Creek. We had used every rental company possible and learned that they treat their renters and their properties with the utmost care and dedication. One of the best things about working with a local, family owned company is getting to know Jodi and the other staff on a more personal basis.
When choosing a management company, do your homework, ask around, rent for yourself to compare if you need - I'm confident if you do all that you will go with Taylor-Made!"
Owners of Mountain Crest Villa
Connect with Jodi Taylor Refosco to learn more about a partnership with Taylor-Made. She is happy to answer any questions that you might have and will give you an assessment of your home's potential.